Gold Plumbing & Heating

Customer Feedback

Compiled from Google+, Yell, MyHammer, FreeIndex, voice mail and E-mail.

David - Clacton-on-Sea, Essex - 18 Nov 2017

Gold plumbing & heating Gave an outstanding 1st class service & I highly recommend them. Not only was they punctual & efficient clean & tidy with great communication. Very knowledgeable with an eye for detail. I have now cancelled my British Gas service plan and I will use Gold for all my gas & Heating including my annual service: Thanks again Robert & Louis for fitting us in so quick.

Cliff - Clacton-on-Sea, Essex - 2 Nov 2017

Recently had our complete system done by these hard working team and could not complain at all very quickly done even overcoming lots of pipe routing problems 5* all the way

Janet - Colchester, Essex - 6 Oct 2017

This family company has just installed central heating in our home. Robert and Louis are friendly, tidy and their work is of a very high standard. We have no hesitation in recommending Gold Plumbing and Heating.

Kerri - Maldon, Essex - 7 Sept 2017

I had a new boiler in early august, really pleased with the price and service, then had a complete bathroom fitted, Robert and his son Louis were very professional and did a great job in such a tiny space! Would definitely recommend.

Roy - Clacton-on-Sea, Essex - 23 Jun 2017

Replaced conventional boiler with a combi and fitted new shower and basin taps.
Very knowledgeable and helpful, advised power flush not required as system was not dirty. (Unlike other gas engineers).
Extended guarantee as Robert has manufacturer training and is classed as advanced. Competitively priced with no VAT.

Tracey - Clacton-on-Sea, Essex - 21 Apr 2017

Highly recommended. Above and beyond - we're very grateful to have found such a trustworthy professional. We needed a gas registration certificate for our flat only to discover our gas meter was corroded, needed moving and was unsafe due to mistakes in the original fitting. When I spoke to the gas company they gave me an eight week wait and estimated cost of nearly £1,000. Robert volunteered to speak to them, resulting in replacement parts being fitted by them that afternoon free of charge and a plan in place to sort out the meter move without cost. Thank you Robert! He also fixed the leaky bath and looked at the radiators. I was happy and comfortable having him in the house by myself and wouldn't hesitate to recommend him to anyone.

Steve & Karen - Great Clacton, Essex - 23 Mar 2017

Simply the best, and would have no problem recommending this family company, they installed a brand new boiler for us with the minimum fuss and absolutely nothing was a problem. They were very efficient and professional, they even done minor repairs to an existing system without fuss. A brilliant company and very helpful you wont be disappointed. Rob is a very nice man but does love his cup of tea lol

Jan - Great Bentley, Essex - 25 Jan 2017

Robert is a genuine tradesman whom we were fortunate to find. Excellent work carried out with a realistic estimate, both he and his son worked very hard to ensure we had heat after being without for 10 days. He will be back to do other work once we move, I wouldn't consider anyone else. We have had bad experiences in the past with plumbers so were a little apprehensive but he has restored our faith. Highly recommended and does what he says.

Geoffrey - Clacton-on-Sea, Essex - 18 Nov 2016

We would highly recommend Gold Plumbing and Heating. Robert came within 24 hours to give us a quote for a new boiler. He explained all our options as we wanted the new boiler put in a different place from the old one. They were very friendly, tidy and the work was carried out to a very high standard. Many thanks to Robert and his son.

Mel & Violeta - Clacton-on-Sea, Essex - 11 Nov 2016

A couple of weeks ago we had problems with our CH Boiler, which led us to obtain quotations from a number of businesses for the supply/installation of a new boiler. Robert came to see us, and was very helpful and informative. After receiving a competitive price from Gold Plumbing, and having read the large number of positive reviews by other customers, we gave them an order. Yesterday Robert and his son Louis worked tirelessly from breakfast time through until the middle of the evening, and carried out a professional, clean and tidy installation. Please accept our thanks for a job well done - we have no hesitation whatsoever in recommending Gold Plumbing to anybody needing any heating or plumbing work carried out.

Ben - Clacton-on-Sea, Essex - 2 Nov 2016

We had a great service from Robert. He promptly attended to quote for a new boiler and check of our heating system and gave a very good quote (about 25% less than someone else who quoted). He completed the work on the date we requested and popped back on the day we requested to go through matters and provide us with the necessary paperwork. He had a small issue as we gave him the wrong key (totally our fault) but rather than complaining and not doing the job he worked around us and was friendly and professional throughout. Thank you for a great job.

Dennis - Clacton-on-Sea, Essex - 22 Oct 2016

I can highly recommend Gold Plumbing who installed a new gas boiler. Very prompt end efficient service from them. Thank you again Robert.

Kevin - Rowhedge, Essex - 9 July 2016

Gold installed a new boiler for us under very trying circumstances - we had had huge problems with British Gas which left a family of six without hot water for 10 days. Robert from Gold really helped us out - his work was professional and went above and beyond - we are really grateful - highly recommended.

Sarah & Andrew - Witham, Essex - 14 Jun 2016

We were extremely pleased with your workmanship for the two days you were here installing our new boiler, radiator and the challenging wiring when updating the new programmer due to the previous owners. Your quote was very reasonable and the choice of add ons were optional, which I liked. We would recommend your company and will use you again in the near future, when we plan to make changes to the bathroom.

Rosemary - Clacton-on-Sea, Essex - 18 May 2016

Following my move, and being without hot water and heating, I contacted Gold plumbing who responded quickly with a quote for the installation of a new boiler. Robert and his son came and fitted a new boiler within a few days. They worked tirelessly, efficiently and I was very pleased with my new boiler. My stock of tea bags was somewhat depleted but a small extra to pay! I would not hesitate to recommend their services and will be using Gold Plumbing to install my new bathroom in the near future.

Geoff - Clacton-on-Sea, Essex - 22 Mar 2016

Robert and his son removed an old back boiler from the lounge and installed a new wall mounted condensing boiler in the loft. This was all done in one day. A great job well done. I would recommend Gold Plumbing and heating as they provide an excellent service.

Sunil - Brightlingsea, Essex - 19 Mar 2016

Gold plumbing & heating replaced my boiler they done very good job on reasonable price.

Helen - Frinton-on-Sea, Essex - 13 Feb 2016

Father and son team fitted my Baxi Eco blu boiler plus an extra radiator yesterday and I cannot praise them enough.
They worked for over 12 hours without a break and only a few cuppas as water was off.
Very clean and tidy taking shoes off to go upstairs.
Very reasonable quotes and above excellent.

Kev - Frinton-on-Sea, Essex - 27 Jan 2016

Found Gold Plumbing on the Internet and took the risk of using an unknown plumber because of these excellent reviews and a great value quote. Robert and his son Louis put in a brand new central heating system for us quickly and efficiently. They were so understanding when I had to postpone the date of their work due to over running other tradesmen. They stayed late until the job was done and basically work solidly without breaks.
Lovely guys- so I had them back a couple of weeks later to replace our downstairs WC and fit a bath upstairs
Highly recommend and I'll be using them for my regular plumbing needs.

Tracey - Clacton-on-Sea, Essex - 26 Nov 2015

We asked for a quote for a replacement boiler and Robert turned up exactly on time, and was very friendly and informative. We did not feel pressured into accepting the quote, but it was very reasonable, and the work could be done the following week. On the day, Robert and his son turned up on time, and worked until gone 6pm the first night and again the second night to get the work finished. It was a pleasure to have them working for us, and would have no hesitation in recommending Gold Plumbing and Heating to anyone (in fact I already have!). It is nice to see there are still people who have pride in their work, who do a good job, and have excellent customer skills!

Billy - Clacton-on-Sea, Essex - 23 Oct 2015

Excellent service throughout the installation of my new boiler. Managed to come sooner than was expected. They come on time and was very friendly would definitely recommend Gold Plumbing.

Mark & Lisa - Clacton-on-Sea, Essex - 22 Sept 2015

After our enquiry about the replacement of our boiler, Robert phoned us and made an appointment to visit us and assess our requirments, Robert turned up exactly on time and was very helpful but not pushey. He said he would e-mail our quote A.S.A.P.

The quote was very competative and easy to follow, we decided on the boiler and a few added extras and Robert said he could fit the boiler that actual weekend.

Robert turned up exactly on time and worked all day removing the old boiler, fitting the new one and flushing the system. The set up was fully explained to us and Robert said if we had any problems to call him. Robert carried out his work and left our house in a very tidy way.

Our only complaint was the amount of tea Robert and his son drank all day, but seriously we will use Gold plumbing again and fully recommend them.

Jon - Little Bentley, Essex - 18 Sept 2015

Just had new combi boiler and new gas pipe installed. Rob and Lou arrived on time were very helpful and courteous at all times, and kept us well informed on all the instillation as they worked. Would not hesitate to recommend Gold Plumbing.
Extremely happy, great price, great service ,great job.Many thanks.

Don - Clacton-on-Sea, Essex - 7 Feb 2015
We have just had a new boiler fitted by Gold Plumbing & Heating and are extremely pleased with the job they have done.They arrived on time,were quick, clean working,a very good family { father & son } run business.Well recommended.

Leanne - Clacton-on-Sea, Essex - 26 Jan 2015
Gold Plumbing removed my old back boiler and installed a new boiler in another location. They gave the most reasonable quote in area, add-ons offered but not automatically included unlike other quotes. Great service. Prompt first visit, works suitably arranged, turned up on time and did a really good job. Would definitely recommend and use again myself. Thank you very much!

Colin & Joyce - Walton-on-the-Naze, Essex - 28 Aug 2014
Gold Plumbing & Heating provided and installed a new combi boiler and connected it to existing radiators. They also disposed of our old boiler, copper cylinder, loft water tanks and associated unusable plumbing items. All work was carried out in a most professional manner by nice people who we highly recommend.

David - Basildon, Essex - 7 Jun 2014
We had our ageing combi boiler replaced today. Their quote was good and they have (understandably) good customer reviews, so we went ahead and got them to fit a new combi today. They arrived promptly and took their time and laid down protective sheets before starting then carried out a professional installation job and thoroughly tested everything and explained clearly about how to use it etc. So many thanks to Rob and Louis for an excellent job. If you're looking for a qualified tradesman you've just found one. I have no hesitating them and have done to several friends already.

Alistair - Tiptree, Essex - 29 May 2014
Had a new combi boiler installed yesterday with a smartphone controlled Nest thermostat and the house has taken on a new lease of life. Gold provide a very comprehensive service removing the old equipment, fitting the new system into the existing environment and optimising the radiators throughout the house. Everything was cleaned up afterwards and it was a pleasure chatting with the chaps during the day. Friendly and professional don't often go hand in hand but can't recommend this team highly enough. The costs were highly competitive and looking back on a couple of quotes from last year I'm so glad I didn't take them at the time. Perfect.

Peter - Norwich, Norfolk - 16 May 2014
Thank you for installing a new Potterton Boiler in my flat in Norwich. It was not an easy task as the space available in the kitchen under the work surface was limited. I'm very grateful to you for making good the brickwork after removing the old boiler and flue.
I would be very happy to recommend you to anyone who needs a new boiler fitting.

Nora - Walton-on-the-Naze, Essex - 10 May 2014
We had a great experience with this company. He just fitted a new boiler in Walton-on-the-Naze for my father in laws and so he was recomended because of his skills. We just bought our first house and they fitted new Baxi Platinum 33HE boiler with a 10 year guarantee a wireless thermostat and a Magnaclean filter. He is really nice and made sure that every was perfect. Thanks you so much for all the work you have done for us. Will definetly use him again to fit our 2 new bathrooms!

David - Harwich, Essex - 8 May 2014
Gold Plumbing & Heating fitted our replacement central heating boiler today.
Father and son team, they are super efficient, meticulous, caring and communicative.
We rate this installation as the best domestic service we have had in the 35 years we have lived in Dovercourt.
The quote was here within twelve hours of assessing the job they have left everything pristine and we are proud to recommend GOLD as exemplary and trustworthy professional tradesmen absolutely delighted.

Ron - Colchester, Essex - 27 March 2014
Needed to have a replacement back boiler fitted for my mother-in-law. All other companies wanted to replace the system with a new combi because it was easier and cheaper for them. Phoned GOLD Plumbing and Robert came along at very short notice and quoted for the system we required (not a combi). Was much cheaper than other quotes and his time scales were much better. He and his son arrived as promised and carried out the installation in a very professional manner, being clean, tidy and very accommodating at all times. I would recommend Robert / GOLD Plumbing to anybody without hesitation. Many thanks.

Chris - Witham, Essex - 30 Nov 2013
I have no hesitation in highly recommending Gold plumbing and Heating, We were without heating and hot water for a week after finding out our boiler had broken down whilst we were away on holiday and were desperate to get a boiler conversion completed before forecasted cold weather arrived, Robert arrived the morning after I contacted him to access the job, he's a friendly chap and clearly explained how the work would need to be done to comply with regulations, and received a written quote that same Thursday evening, which I accepted. Robert and his son completed the work on the Sunday working from 9am to gone 10pm to get the job completed leaving no mess behind.

Andy - Purley, London - 14 June 2013
Robert and Lou's work is exemplary. Not only was their quote the best on offer but the quality of work was outstanding. Attention to detail was excellent and they are very polite, friendly people. We had a Vaillant Combi boiler installed and the work involved removal of water tanks the old boiler and significant pumbing. They completed the work within a day and the results are outstanding. My shower and central heating has never worked so well. They even took photos of my brickwork before they left after quoting so that they could match the brickwork! I will be using Gold Plumbing and Heating for all future work in my house. I would not hesitate to recommend to family and friends.

John - Chelmsford, Essex - 28 May 2013
Robert, I cannot thank you and your team sufficiently for the excellence of your work in fitting my new bathroom in a tight time scale at a very reasonable price and for being a great pleasure to know.

David - Lowestoft, Suffolk - 17 May 2013
Robert and his son installed a new boiler for us. Robert replied to my initial enquiry the same day gave a brilliant quote for the work answered any query I had and as the work was urgent (no heating or water) he did his very best to carry out the work as soon as possible. He arrived at the time and on the day he said he would carried out the work with great efficiency there was no mess cannot recommend Robert and his son highly enough.

Marc - Grays, Essex - 28 April 2013
New boiler fitted at a great price, very professional, and would definitely use again/recommend to others.

Amanda - Clacton-on-Sea, Essex - 31 Dec 2012
Excellent service, always on time, clean, quick, professional. Wouldn't hesitate to recommend. So glad we found Robert

Joe - Bow, London - 25 Oct 2012
Robert fitted us with a combi boiler and bathroom suite this summer. Everything was carried out on time and for the price initially quoted. What is more he was friendly and offered us loads of other advice on the renovation. In addition he came back almost straight away months later when I had a problem with the boiler which he fixed in ten minutes. I have already recommended him to a friend for whom he fitted a bathroom and will definitely work with him again!

Jack Sutcliffe - 24 Oct 2012
Gold Plumbing installed a new Potterton boiler for me back in June 2012, and I can’t speak highly enough of all that they did. Robert was friendly, efficient, punctual and thorough and actually did more than he had originally quoted to do for the same price – he installed an outside garden tap as well as a thermostat and a sure stop device to turn the water off with the flick of a switch – I thought I was just paying for the boiler itself! Anyway, I have since recommended Robert to my family and friends who have now also had work undertaken by Gold Plumbing and who are equally pleased with the results and quality of service. I would rate this service as 10/10 without any doubts.

Kate Wright - Cambridge - 12 Oct 2012
What a Service. 100% professional and efficient. I was in contact with the company before the process and email communications dealt with instantly. Amazing price and even more amazing service.. If you are concidering who you use for your Heating and Plumbing, take my word for it!! Fantastic Company, why try anywhere else!

Ray & Janet Harding - South Woodham Ferrers, Essex - 20 Sept 2012
Would like to let you know how very pleased we are with the great job you did in replacing our en-suite shower room.
Although the space was very tight and not at all easy to work in you made it all look so very easy. Your help with the design and information regarding different types of units etc.. was very much appreciated. You kept us fully informed about deliveries and always arrived when you said you would.
Thank you once again, we would certainly use you again and recommend you to other people.

Jenny - 8 Sept 2012
Absolutely excellent - that's how I would describe the fantastic service we received from Robert & Louis who recently installed a brand new central heating system and boiler in our house. Trying to find a company that actually wanted to do the work was difficult enough let alone a plumber who so obviously takes such pride in his work. We were regularly kept up to date with progress and despite the job not being as straight forward as originally thought nothing seemed too much trouble, for every problem encountered a solution was quickly found. So if you are looking for a friendly, professional, trustworthy and competitive service then Gold Plumbing & Heating is the company for you.

Gladys - 22 Jun 2012
Robert was prompt and efficient in pricing the job and gave good advice about what was needed, we had a Potterton combi boiler installed. All the work has been completed to a high standard and I was kept informed at every stage and must add that they was one of only a few contractors that was tidy and cleaned up after themselves properly. Robert and Louis worked late into the night so that we weren't going to be left without hot water and heating. Will certainly be back in touch next time we require work. Thank you.

Fahmi - Horley, Surrey - 11 Jun 2012
I CAN NOT praise Rob highly enough! Super job in installing a combi boiler even though I didn't know what I wanted exactly! Then I had to go away and my brother told me that Rob stayed till 2am to finish the job and have heating and hot water by the end of it! Too much great stuff to say about him but most noted in my side was how NOTHING WAS TOO MUCH TROUBLE for him!!! Even when I called him on the weekend and Bank Holiday too!! AND a very efficient technician to boot! VERY HIGHLY recommend Rob and Gold Plumbing!!

Barbara - Dover, Kent - 18 May 2012
The previous reviews say it all really - Robert and Louis arrive the next day to fit my new combi-boiler after my previous one was condemned. They ended up with extra work as the boiler had to be moved, but Rob had promised me hot water by the end of the day and they stayed working to late evening to ensure the work was done. Excellent service at realistic costs - as with Danielle's review, they did not take advantage and kept me informed as what stage they were at. Everything was tidied at the end and put back in place, which I appreciated

Debbie & David -
We needed a new boiler and was worried, not just about the cost, but actually finding a Plumber we could trust. Thankfully we found Gold Plumbing who gave us a refreshingly no hassle cost breakdown, which was well within our budget expectations, with no strings, no small print and full parts and labour guaranteed. What's more they were able to fit it at relatively short notice and left no mess whatsoever. I've always been a little scepticle about peoples' feedback on some company websites, but we can honestly say we're very pleased with the whole service we received from their initial visit all the way through to the last.

Natasha - 22 Dec 2011
Having researched the best boiler to buy we then shopped around for a good heating engineer who could supply the boiler & was also competitive on prices. Gold plumbing not only fulfilled our requirements but we found Robert to be helpful & friendly too. When we needed extra 'tuition' on how to work our new thermostat he was very helpful on the phone & has told us to contact him any time with any queries. Natasha Murray, South Wimbledon.

Adrian - Tiptree, Essex - Oct 2011
Voice review:

Andrew - Tiptree, Essex - 18 Oct 2011
Fixed a busted flush and several leaks at a good price. He is very local to me, although he works through a large area of South East and London. Replaced a 'flusher' in a leaking toilet cistern and got rid of leaks AND supplied and fitted a new thermostatically controlled radiator adjuster supplying parts about £104. Seems good value to me. I plan to use him again. Seemed good value to me.

Danielle - Romford, Essex - 26 Sept 2011
Excellent Service !!! After my boiler packed up, I was frantically calling companies for quotes, I came across Gold Plumbing, and spoke to Robert, he answered all my questions and believe me there was loads! Not knowing about boilers he explained everything to me in layman terms, He came and quoted me on the same day, he was able to help me with regards to a budget, and was cheaper than all the people I had spoke to that day. I felt completely comfortable with him taking on the work. The next morning at 8am he was there and starting to install a new boiler. He worked alongside his son all day and both were friendly, knowledgeable and no question was too much, they worked in a clean and tidy way. I was really pleased that I found Gold Plumbing; they didn't take advantage of me, as I didn't have the knowledge and that I needed it done quickly. I will definatley use again and will recommend Thank you Robert and Louis

Paul - Mersea Island, Essex - 14 Sept 2011
Have just had Robert service our boiler, very thorough - going much further than the big utilities companies. Nice chap who turned up at the time he said. Apart from us being pleased in the knowledge that our boiler should be good for another year. Have asked for a further quote for further works we require as we were so impressed. Can thoroughly recommended based on that we have experienced.

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Gold Plumbing & Heating is ranked 5 out of 5 based on 66 user reviews.